Policy

Refunds and Exchanges Policy:

  • Refunds and exchanges are subject to the policies of the respective brands/sellers.
  • Exchanges can be requested only for damaged products or sizing issues.
  • To request an exchange, you must contact the brand/seller directly, stating the reason for the exchange and the preferred exchange size (if applicable).
  • The brand/seller will provide instructions on how to proceed with the exchange process, including any requirements for returning the item.
  • Refunds may be issued in accordance with the brand/seller's refund policy, which may vary.
  • It is important to review the specific refund and exchange policies of the brand/seller from whom you made the purchase.
  • Any shipping costs associated with returns or exchanges may be the responsibility of the customer, unless otherwise stated by the brand/seller.
  • Damages and Issues: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact the brand/seller directly and immediately. The brand/seller will evaluate the issue and take appropriate measures to rectify it.
  • Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as bodysuits and personal care goods. If you have any questions or concerns about your specific
  • Please note that we cannot accept returns on sale items or gift cards.
  • In case of further queries, please reach out to us at contact.zoobi@gmail.com.

Please ensure to familiarize yourself with the refund and exchange policies of the brand/seller before making a purchase.

Shipping Policy:

  • Shipping fees are determined based on the weight, size, and destination of the package.
  • Orders are typically processed and shipped within 5-7 business days after payment confirmation, unless otherwise stated.
  • Estimated delivery times vary depending on the shipping method selected and the destination.
  • We offer standard and expedited shipping options, with associated delivery timeframes and costs clearly outlined during checkout.
  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
  • In the event of any delays or issues with your shipment, please contact our customer support team for assistance.
  • Please ensure accurate shipping information is provided during checkout to avoid any delivery complications. Please review the above shipping policy carefully before making a purchase.

Cancellation Policy:

  • Orders can only be cancelled if they haven't been shipped by the seller.
  • Cancellation charges amount to 5% of the total payment.
  • Once the refund has been initiated from our end, it takes about 7-10 working days to reflect in your bank account. Please note the above terms and conditions before placing an order.

Cancellation by the Supplier: When can the supplier cancel an order which has been placed? The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product. What are the reasons due to which the supplier may cancel the order? The supplier may cancel the order for the following reasons:

  • If the ordered Product is not available with the supplier anymore;
  • If the ordered Product is out of stock with the supplier;
  • If the supplier is unable to dispatch the order in time; In case of cancellation by the seller, a full refund will be provided to the buyer. Additionally, 5% of the total payment will be deducted from the seller's account.